FAQ

We ship worldwide! No borders on style. Orders drop in 2–5 business days, depending on your order and your location. But don't worry! You’ll get tracking when it’s on the way. If you have any questions, feel free to reach out to us through our email! If you need more info on our shipping policies, you can find it here.

Free shipping to mainland Portugal over 150€

Free shipping on orders over €250 to a selection of European countries:

Austria - Belgium - Croatia - Czech Republic - Denmark - Estonia - France - Germany - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Monaco - Netherlands - Poland - Portuguese Islands - Slovakia - Slovenia - Spain (mainland only) - Sweden.

If you choose to pick up your order in one of our stores, it's completely free!

For more information, you can contact us.

Absolutely! When your order is processed and the shipping information is created, don't worry: you'll get your tracking ID. Keep an eye on the email you've used to make your order!

Yeah, as long as it’s within 30 days of receipt and the gear’s still fresh: unworn, unwashed, tags on. You can only exchange your item for different sizes, though! For more information, check this page.

Slide into our inbox at hit@coupthelabel.com with your order number and what’s up. We’ll walk you through it.

Credit cards, PayPal, Apple Pay and Google Play.

We offer 15% off on your first order when you subscribe to our newsletter. You can also follow us on our instagram @coupthelabel and join the email list—we drop codes like we drop heat.

• Cold wash, inside out
• Hang dry or low tumble
• No bleach. No softeners. No nonsense.
• Iron inside out, never on prints

Get a look at the care label just to be safe!